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Contact Details

(248) 851-6770

Customer Service

  • Privacy and Security
  • Returns

PRIVACY AND SECURITY

We respect your right to privacy and use a common sense approach to privacy.  We do not sell or share your name or contact information with any other organization for marketing purposes. We do share your information when required to complete an order. Typically this includes our credit card processor or your bank, our shipper, and if drop shipped, our supplier's shipper.


Information we collect:


a. We collect different types of information from anyone who visits our sites:

i. Personal information – this is information you provide to us in the course of ordering merchandise, submitting questions or submitting product reviews. This information includes name, billing and shipping address, phone numbers, email address & credit card information. This is all information you provide us so we can fulfill your order, answer your inquiry, or post your feedback.
ii. Computer tracking information – this includes:
b. Cookies which are generated by our shopping cart which tells our shopping cart what you added to the cart.
c. Google and Yahoo tracking information which Google and Yahoo use to study if you clicked on our search engine ad and if you made a purchase. This information is aggregated which means we have no way of knowing what you personally did on our site, rather we learn how many people clicked on which ad and made a purchase of how much. We may also collect additional similar information such as how many people click on specific pages, use which browser, came from which search engine.

How we use this information:


a. Personal information is used to process your order, verify your credit card information, and, answer your inquiries.
b. We use your personal information to occasionally send email promotions or information that you have agreed to. You can unsubscribe from these emailings at any time by sending us a note to sales@theshirtbox.com or by clicking to "opt out" which is included in each of these emails.
c. Computer tracking information is used to maintain your shopping cart, study and pay our advertising bills, as well as assist our 3rd party fraud verification service in determining if an order is fraudulent.

Who we share your information with:


a.  Your personal information stays with us only!
b. Personal information is shared to the extent necessary to fulfill your order. For instance, if your order is drop-shipped directly from one of our suppliers we will share your name and shipping information. Likewise, we will provide your shipping information to FedEx, UPS or other delivery firms. We will send your credit card information to our credit card processor for authorization and we may send your personal information to our 3rd party fraud verification service in order to determine if an order is fraudulent.
c. We may disclose your information to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of our personnel. We may disclose information to a third part should another company acquire us or part of our assets.

Linked internet web sites:


We may provide hyperlinks which when clicked will take you to a web site not run by us.  We take no responsibility for any information these other sites collect or the content they provide.


Security:


We use secure server software (SSL) to encrypt your sensitive information. Your credit card information is scrambled by our shopping cart system.   We shred documents with your personal information once we are done with them. We maintain records of each sale in order answer questions to you or your credit card company. While we have taken steps to protect your personal information, no system is perfect; therefore, we make no representations or warranties with regard to the sufficiency of these security measures.  We shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy and Security Policy because of a security breach or technical malfunction. Rest assured, we will always treat your information respectfully as we would want our information treated.


Applicable Law/International Issues:


Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that your have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us at sales@theshirtbox.com and let us know how you would like us to handle such information.


RETURNS

We will gladly accept returns or exchanges of any unworn, unaltered merchandise with tags intact within 21 days of purchase. Shirts must be returned in original packaging material for a full refund. Any items not returned in the same condition as they were shipped may incur a 20% restocking fee. If you wish to return a purchase, call (248)851-6770 and we will issue an RA# (return authorization number). The cost of returns (i.e.: shipping) are your responsibility (unless due to our mistake).